questions about the HCo company, MojiLife products, policies, and more
Frequently Asked Questions
Welcome to our MojiLife Store FAQ page, where you can find answers to the most commonly asked
1. General Questions
2. Product Questions
3. MojiLife and More
4. Technical Questions
5. Contact Questions
1. General Questions
What is your return policy?
We want you to be completely satisfied with your purchase, so we accept returns on all items within 30 days of the purchase date. To start a return, please contact us to start the process.
How do I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.
Can I cancel or modify my order?
We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.
Do you have a physical store?
We do have a physical location in Lehi, Utah for those who want to sample or order for pickup. Please contact us for further details and specific location.
2. Returns and Exchanges
Returns Policy
If you are not completely satisfied with a Sephora purchase or gift for any reason, Sephora welcomes you to return new or gently used products for a full refund to your original method of payment if returned within 30 days of purchase, in most cases. Returns that are made from 31-60 days after purchase are eligible for online credit (if returned to us by mail) or store credit (if returned in-store). In order to complete the return, you must have a proof of purchase.
Please review our return, refund, and exchange policies below for purchases made on Sephora.com, purchases of Sephora items on third-party marketplaces (including, but not limited to, Instagram, Google, YouTube and Facebook), purchases made in Sephora stores and Instacart, Doordash or Shipt orders. Products must be returned in new or gently used condition. Sephora monitors return activity for abuse and reserves the right to limit returns or exchanges at Sephora in all instances. Beauty Insider points and spend associated with all refunds will be removed when the transaction is processed. All returns are subject to validation and approval at Sephora’s discretion. If a return is not approved by Sephora for any reason, the item may not be returned to you. We may ask you for a driver’s license or government ID to verify your identity.
1. Finding Products
Search for Products
Looking For Something Specific?
Use our easy-to-navigate Search box located at the top left corner of the site to quickly find the MojiLife product you need. Simply enter a product name, number, or even a brief description. Whether you're searching for something broad like "fragrance pods" or something more specific like "AirMoji device," you'll find exactly what you're looking for in no time!
Product Availability & Out of Stock Products
MojiLife offers a wide range of innovative products, and while we strive to keep everything in stock, some items may occasionally be temporarily unavailable. We restock on a regular basis, often weekly or even daily, depending on the product. If you see a product marked as "coming soon" or "temporarily out of stock," be sure to check back soon! You can also sign up for email notifications to be alerted as soon as your favorite items are back in stock.
2. MojiLife Ingredient Statement
What standard are the fragrances from MojiLife?
The official statement from MojiLife corporate in regards to ingredients:
“MojiLife fragrances and essential oils comply with the International Fragrance Association (IFA) guidelines for safe usage of fragrant synthetics and essential oils. Our fragrances use a combination of all natural and safe synthetic ingredients.”
Additional information on ingredients directly from the scent manufacturer and/or MojiLife Corporate:
"The ingredients in the MojiLife products are proprietary; however, we can certify that none of the products contain: Phthalates, SLS, SLES, Parabens, Ammonia, Dyes, Solvents, Glycol Ether, or Formaldehyde. We also can certify that our products are not made from or processed with any known food allergen sources including milk, eggs, fish, shellfish, tree nuts, peanuts, wheat or soy. MojiLife provided nontoxic fragrances that are formulated with no banned chemicals.
Our products meet both regional and international fragrance safety and efficacy standards.
What is MojiLife?
Some FAQ about our products
1. What is MojiLife? MojiLife is a company specializing in innovative, cordless, and chemical-free air care solutions. Their flagship product, the AirMoji, is designed to provide a clean, safe, and customizable way to freshen the air in your home or office. MojiLife focuses on delivering high-quality air care products that prioritize health and convenience.
2. What is the AirMoji? The AirMoji is a cordless air freshener device that uses advanced scent pods to release fragrance into the air. The device is compact, sleek, and rechargeable, offering a hassle-free and eco-friendly alternative to traditional plug-in or spray air fresheners. The AirMoji does not require heat, batteries, flame, wax, or chemicals to operate, making it safer for families and pets.
3. How does the AirMoji work? The AirMoji works by releasing fragrance from specially designed scent pods through a fan-based system that circulates air. Simply place the scent pod into the AirMoji unit, turn it on, and the device will slowly release a pleasant fragrance without any heat or flame. It runs on a rechargeable battery, making it portable and ideal for any space.
4. What are Scent Pods? Scent Pods are the specially formulated fragrance units that work with the AirMoji device. Each pod contains essential oils and natural ingredients that create a long-lasting scent experience. Pods are available in a variety of fragrances, ranging from floral and fruity to woodsy and fresh, giving you plenty of options to customize your air care experience.
5. How long do AirMoji scent pods last? The lifespan of a MojiLife scent pod can vary based on usage, the size of the space, and the intensity of the fragrance. On average, each pod lasts for 14+ days (100+hours of usage) when used routinely. However, some users report that pods last even longer with intermittent use.
6. How do I recharge the AirMoji device? The AirMoji is equipped with a rechargeable lithium-ion battery. Simply connect the device to a standard USB charger (included with the AirMoji) to charge it. Charging typically takes a few hours, and the device can run for up to 25-30 hours on a full charge, depending on the intensity setting.
7. Is the AirMoji safe to use around pets and children? Yes! One of the key selling points of the AirMoji is that it operates without using heat or chemicals. Unlike traditional air fresheners that can contain harmful ingredients or use hot plates, the AirMoji is completely safe for pets and children. However, as with any device, it’s important to follow the manufacturer’s guidelines and keep it out of reach of small children to avoid accidental tampering.
8. Can I adjust the intensity of the fragrance? Yes, the AirMoji comes with adjustable fragrance intensity settings. You can choose from multiple settings to control the strength of the scent based on your preferences and the size of the room. Whether you prefer a subtle hint of fragrance or a stronger, more prominent scent, you can easily tailor the experience to suit your needs.
9. Can I use my AirMoji in large rooms or spaces? While the AirMoji is perfect for smaller to medium-sized rooms, its effectiveness in larger spaces depends on factors like room size and airflow. For larger spaces, you may want to use more than one device or opt for stronger fragrance pods to ensure full coverage.
10. How do I clean my AirMoji? Cleaning the AirMoji is simple. After removing the scent pod, wipe down the exterior of the device with a soft, damp cloth. Avoid submerging the device in water or using harsh chemicals to clean it. You can use a cotton swab or Q-tip to gently clean the fan. Regular cleaning helps maintain its appearance and performance.
11. How do I purchase MojiLife products? MojiLife products, including the AirMoji and scent pods, are available for purchase directly through the MojiLife website or through independent consultants who sell MojiLife products via direct sales channels. You can also sign up for their VIP program for exclusive offers and discounts.
12. What is MojiLife's return and warranty policy? MojiLife offers a limited warranty (6 months) on the AirMoji, covering defects in materials or workmanship. For specific information about returns or warranty claims, reach out to their customer service team for detailed instructions and assistance.
13. Can I become a MojiLife brand partner? Yes! MojiLife offers opportunities for individuals to become independent consultants and sell MojiLife products. As a brand partner, you can earn commissions, build your own business, and introduce others to the MojiLife products. Visit here to sgin up. https://sharethehappyco.com/kevin/enrollment/enrollmentconfiguration
14. Is MojiLife eco-friendly? Yes! MojiLife is committed to providing eco-friendly home and car fragrance solutions. Their products are designed to reduce waste by offering reusable and rechargeable devices, while their scent pods are made from natural ingredients and free from harmful chemicals. MojiLife also works to minimize its environmental impact throughout its manufacturing and distribution processes.
15. Where can I learn more about MojiLife products? To learn more about MojiLife products, visit our contact page and one of our representatives will be happy to assist you.
Order Status & History
Tracking an Order
You can track the status of your order online at Sephora.com. Click on Track Order at the top of the page to see your Recent Orders. Click on the order number for the shipment that you would like to track, and a detailed order information page will be displayed. A tracking number is located to the right of the ship-to address and under the shipping method. Click on this number to view detailed tracking information. You can review the tracking history and the estimated date of delivery. Please estimate 1 - 3 business days from the time your order has shipped.
Order Statuses:
Order Submitted - "Placed"
Once you have placed your order on Sephora and your credit card has been authorized, your order status will appear as "Placed."
Order Processing - "In Progress"
Once you have placed your order, it will be sent to our warehouse to be processed and packed for shipment. During this time, your order status will appear as "In Progress." Please allow 1 - 2 business days for the order to be processed and prepared for shipment.
Order Delivery - "Shipped"
Once we have assigned a tracking number to your order, and it has left our warehouse, the order status will appear as "Shipped."
Order Delivery - "Partially Shipped"
If your order will arrive in multiple shipments, once one of those shipments has left our warehouse, the order status will appear as "Partially Shipped."
Order Returned - "Returned"
It takes up to 2 weeks to process a return and credit your credit card account. Once your order has been returned and processed, the order status will show "Returned." We will notify you via email once your return has been processed.
Canceling or Modifying an Order
Before you place your order, you can view the contents and the total amount in your shopping basket.
Once your order is placed, it cannot be modified. If you would like to cancel your order, most orders can be canceled up to an hour after being placed. To check the status of an order, check the Order Details page.
Partially Canceled Orders
If an item in your order is out of stock after your order has been placed, the out of stock item will be canceled from your order, and you will receive notification via email. All in-stock items in your order will be shipped. If the initial order you placed met the $50 minimum free shipping threshold, but part of your order was canceled by Sephora, the order will still ship for free. If you would like to be notified when the item is back in stock, please visit the product page and sign up for the "Email when in stock" alert. Orders that contain out of stock items will be partially canceled for U.S. and Canada Sephora.com orders only.
Call us
1-(385)388-8836
Representatives are available:
If you go to voicemail, please leave a detailed message and we will follow up with you ASAP.
Chat with us
Support@MojiLifeStore.com